Returns

Any product purchased from FreshDog.com can be returned for any reason for a full refund within 30 days of the purchase date.

To make a return, please email us using the form on the Contact Us page. Be sure to include your address and order number in the email. A customer service representative will respond promptly with return instructions.

We recommend shipping your package through a traceable shipping method like FedEx or UPS, or USPS with a Delivery Confirmation. Customers are responsible for the cost of shipping an item back to us. The original cost (if any) of shipping an item to you is non-refundable.

Once your return is received, a refund will be issued to your credit card within 1 billing cycle.